Diploma

Diploma in Customer Service (ICM)

Master exceptional customer service and client relations covering communication, problem-solving, service strategy, and customer engagement techniques.

1 Term

Diploma

KES 14,750 / term

Apply Now

Programme Highlights

✓ ICM internationally recognised qualification
✓ Communication and problem-solving focus
✓ Service strategy and customer engagement
✓ Practical customer interaction exercises

Course Modules

→ Customer Service Fundamentals
→ Communication Skills
→ Problem Solving
→ Service Strategy
→ Customer Engagement
→ Complaint Handling

Career Outcomes

• Customer Service Representative
• Client Relations Officer
• Call Centre Agent
• Customer Experience Manager

Entry Requirements

• KCSE Mean Grade D+ and above
• Good communication skills

Fees

• Tuition: KES 14,750 / term

Ready to Join Diploma in Customer Service (ICM)?

Take the next step in your career. Applications for the next intake are now open.

Apply Now Contact Us